Shipping Policy
How long will delivery take?
We try to ship the products with 3 days as soon as you place the order and make sure you receive the same at the earliest. All purchases are shipped from Monday to Saturday (except on public holidays). You may receive the package between 7-10 working days.
Kindly Note if due to any unforeseen circumstances, resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, Acts of God, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties, we may not be able to deliver the products within the stipulated time frame, We/orazza.com will not be held responsible for any such delays.
What is the difference between shipping and billing address?
A billing address is the address of the person placing the order which must match with the address of the Credit/Debit card used for payment for security reasons. We have complete rights to cancel and refund any order which does not comply with the above criteria. The shipping address refers to the address you want your products to be delivered to. Both can be the same or different, depending on the intent of the purchaser.
What if I am not available at home when the courier person tried to deliver the order? How many times will the Delivery be attempted by the Courier Company?
Our courier partners will attempt to deliver your order twice. Most courier companies will call you before coming over to deliver the item. Please ensure that the mobile number you provide is always available and answered. It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster. Please be available at the designated address.
The courier companies will make no less than 2 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date or if you wish to pick up the parcel from their location, please coordinate the same with the field executive/courier person, when he gets in touch with you, as we/orazza.com will not be responsible for any delays caused, if you are not available at the time of delivery.
We may change our Shipping Policies at any time without any prior notice, and your use of this site indicates your awareness of the changed shipping policies from time to time.
